FAQS
Ogra Organics – Frequently Asked Questions (FAQs)
📦 Shipping & Delivery
Q: Do you deliver outside Pakistan?
A: No, currently they only ship within Pakistan.
Q: How much is the delivery charge?
A: The delivery fee is Rs. 100 per order.
Q: Is delivery free?
A: Yes — if your order is over Rs. 2000, you get free delivery anywhere in Pakistan.
Q: How long does delivery take?
A:
• Karachi: approx. 2–3 working days
• Elsewhere in Pakistan: approx. 3–5 working days
Q: How can I track my order?
A: You’ll receive a tracking ID via SMS/WhatsApp after dispatch. You can track it on the Post-ex tracking system with that ID.
🛍️ Orders & Returns
Q: Do they offer returns/refunds?
A: The brand mentions an easy return & refund process, though detailed terms aren’t fully listed on the site homepage — usually you need to contact support for specifics.
Q: Can I cancel an order?
A: You should be able to cancel before the order ships — contact support as soon as possible. (This is standard policy with most online sellers; Ogra Organics doesn’t list a specific cancellation page but customer support can help.)
💳 Payments
Q: What payment methods are available?
A: The site doesn’t publicly list all payment options, but Cash on Delivery (COD) and online card/WhatsApp ordering are common with Pakistani e-commerce brands like this — you’ll see options at checkout or through support.
Q: Can I order via WhatsApp?
A: Yes — the site encourages ordering through their WhatsApp support, where they can take your order and give advice.
🌿 Product Safety & Use
Q: Are Ogra Organic products safe?
A: They market their products as 100% natural herbal remedies with no side effects and emphasize organic ingredients. However, these claims are from the brand itself and herbal supplements aren’t evaluated like regulated medicines. Always consult a doctor if you’re unsure.
Q: Can all ages use these products?
A: According to the product pages, their remedies are generally safe for all ages, but as with any health item, consult a professional for children or special conditions.
📞 Support
Q: How can I contact Ogra Organics?
A: The website has a Contact page with details, and they also handle inquiries through WhatsApp support.